FAQs

 

Do I have to have a subscription to purchase a game?

No. As of now, we are not a subscription-based company. 

 

How much is one game?

$29.99 plus a flat shipping fee of $5.99 and any applicable taxes.

 

How are Black Cat Mysteries games played?

Our games have two components - physical (pieces of evidence) and online (Detective Dashboard).  Players are sent a box containing various background material, evidence, and instruction on how to solve the case.  Additionally, players receive a code to access the Detective Dashboard, where answers to challenges will give more evidence or background information, and players can get hints on how to solve a particular part of the mystery. 

 

What is the recommended number of people to play a game?

The ideal number of players is 1 to 6 people.  

 

How long does each game take?

A single long-form game takes 2-5 hours to play.  A mini-mystery usually takes 1-2 hours to finish.

 

What is the age level recommended for Black Cat Mysteries games?

The recommended age to play our games is 16 and up.  Some games have mild graphic elements such as bloodstain analysis and crime scene photos. Games note if adult themes are present.

 

Do I need the internet to play Black Cat Mysteries?

You will access some digital materials through our online Detective Dashboard so you'll need access to a smartphone, tablet, desktop, laptop, or Mac to play. Google Chrome is also the recommended browser.

 

What happens if I get stuck while playing a game and need help?

The Detective Dashboard solution screen contains one to three hints and the solution. Players also have access to a codes and ciphers manual. 

 

Where can I buy your products?

Our products are available only on our website. 

 

Do you offer returns?

Once an order is placed, it cannot be canceled.  Please make sure you want to go through with the purchase before completing the transaction.  Black Cat Mysteries (BCM) does not offer refunds, including for damaged goods.  We will replace any damaged goods, however.  Our exception to returns is if we have shipped you an incorrect item, or if there is damage to items inside the game box.  

   

What payment options and methods do we offer?

Black Cat Mysteries accepts all major credit cards, PayPal, and GooglePay.  

 

When will my order ship?

Within 24 hours of purchase. Customers will receive a confirmation email and a tracking number when the game is shipped.  

 

Where does Black Cat Mysteries ship to?

We only ship within the continental U.S. We will update our shipping policy if we offer shipping outside of the U.S. in the future!

 

How can I contact Black Cat Mysteries with questions?

Any questions/comments can be sent our way via our customer service email, support@blackcatmysteries.com